Effective Date: 5-08-2026
Privacy Policy
At Central Hotel (“we”, “our”, or “us”), we are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit https://centralhotel.uk, make a reservation, contact us, or use our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information:
Personal Information
- Full name
- Email address
- Telephone number
- Postal address (where required)
- Booking and reservation details
- Guest preferences or special requests
- Payment information (processed securely through our payment providers)
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of your visit
- Referral source
- Cookie information
2. How We Use Your Information
We use your information to:
- Process and manage hotel reservations
- Respond to enquiries submitted through our website
- Provide customer support
- Confirm, amend or cancel bookings
- Improve our website and guest experience
- Send booking confirmations and service-related communications
- Comply with legal obligations
- Prevent fraud and protect our business
- Send promotional offers or newsletters where you have given consent
3. Booking Information
When you make a reservation through our website, your information may be securely processed through our booking system and payment providers.
Payment card information is handled securely by certified third-party payment processors. We do not store your full payment card details on our servers.
4. Contact Forms
If you contact us using our enquiry forms, email or telephone, we collect the information you provide solely for responding to your enquiry and providing our services.
5. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Analyse website traffic
- Improve website performance
- Enhance website security
You may disable cookies through your browser settings; however, some parts of the website may not function correctly.
6. Analytics
We may use website analytics services such as Google Analytics or similar tools to understand how visitors use our website.
These services collect anonymous usage information including:
- Pages viewed
- Time spent on pages
- Device type
- Approximate location
- Browser information
This information helps us improve our website and services.
7. Marketing Communications
If you choose to subscribe to our newsletter or marketing communications, we may occasionally send:
- Hotel news
- Special offers
- Seasonal promotions
- Exclusive discounts
You may unsubscribe at any time using the unsubscribe link included in our emails.
8. Sharing Your Information
We do not sell or rent your personal information.
We may share your information with trusted third parties where necessary, including:
- Booking system providers
- Payment processors
- IT service providers
- Website hosting providers
- Professional advisers
- Government authorities where legally required
All third parties are required to keep your information secure and process it lawfully.
9. Data Security
We take appropriate technical and organisational measures to protect your personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
Our website uses Secure Socket Layer (SSL) encryption to protect information transmitted online.
10. Data Retention
We retain your personal information only for as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Maintain business records
When no longer required, your information will be securely deleted or anonymised.
11. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Withdraw consent (where applicable)
- Request transfer of your data
- Lodge a complaint with the Information Commissioner’s Office (ICO)
12. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing any personal information.
13. Children’s Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.
The latest version will always be available on this page with the updated effective date.
15. Contact Us
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us.
Central Hotel
Address: 18 Clarence St, Gloucester GL1 1DP, United Kingdom
Email: support@homeslystays.com
Telephone: +44 20 4525 9955
Website: https://centralhotel.uk
Data Protection
If you believe your personal information has not been handled correctly, you have the right to contact the UK Information Commissioner’s Office (ICO).
This Privacy Policy is governed by the laws of England and Wales and complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.